Cornell University

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Innovating for a Post-Pandemic Future - Challenges and Opportunities in the Hospitality Industry

Tuesday, September 22, 2020 at 12:00pm to 1:00pm

Virtual Event

Event Overview

The COVID-19 pandemic, while paralyzing for many industries, is also spurring innovation and inspiration. This is particularly true in the hospitality industry, where pioneering thinkers and companies have taken steps to turn this unprecedented challenge into opportunity. Forced into reimagining the old ways of doing business, these thought leaders are introducing new initiatives that address the demands of this historic moment while also laying the foundation for the future of hospitality.

In this panel, we bring together three tech industry leaders to discuss next-generation technology solutions and innovations for the hospitality industry of tomorrow.

Special thanks to Ian-Michael Farkas of Local Measure, a board member of the Center for Hospitality Research, for his assistance in organizing this panel.


What You’ll Learn

  • How the pandemic is forcing the hospitality industry to devise new solutions and guest services
  • Lessons and practices that the hospitality industry can learn from other industries
  • How to meet the challenges of migrating from a legacy system to a next-generation, cloud-based operation
  • How today’s pace of innovation is making systematic changes both feasible and necessary
  • What new innovations are possible today and which opportunities exist to bring new solutions to market


Kate Walsh
Cornell School of Hotel Administration
Pasquale DeMaio
General Manager
Amazon Web Services
Bill Patterson
Executive Vice President and General Manager
Ian Schrager
Founder and Chairman
Ian Schrager Company

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Event Type



Center for Hospitality Research, PIHE (The Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship)



Kate Walsh

Speaker Affiliation

Dean, Cornell School of Hotel Administration

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