This presentation is part of the overall conference programming for Hotel Ezra Cornell 99 (HEC). Hotel Ezra Cornell is a three-day student-run conference and a 99-year tradition of the Hotel School, making it one of the oldest organizations at Cornell University. Students organize speakers, networking events, food and beverages, and workshops with the goal of connecting hospitality professionals, students, and alumni at the leading hospitality program in the United States. Students learn about all aspects of hospitality, event planning, operations and more through hands-on experience. HEC programming in the Statler Auditorium is open to the public and all are welcome!

We invite you to join our Hospitality in Healthcare panel, facilitated by the author of Hospitable Healthcare: Just What the Patient Ordered!, Dr. Peter Yesawich. Panelists include Dr. James Merlino, Executive Vice President/CIO of the Joint Commission (formerly Chief Patient Experience Officer of Cleveland Clinic), and Dr. Greg Burke, Chief Patient Experience Officer of Geisinger Health System (PA), an innovator in the introduction of performance guarantees to healthcare. They will discuss the merits of incorporating principles of hospitality in the delivery of healthcare and how these can improve the patient experience.
We invite you to join our Hospitality in Healthcare panel, facilitated by the author of Hospitable Healthcare: Just What the Patient Ordered!, Dr. Peter Yesawich. Panelists include Dr. James Merlino, Executive Vice President/CIO of the Joint Commission (formerly Chief Patient Experience Officer of Cleveland Clinic), and Dr. Greg Burke, Chief Patient Experience Officer of Geisinger Health System (PA), an innovator in the introduction of performance guarantees to healthcare. They will discuss the merits of incorporating principles of hospitality in the delivery of healthcare and how these can improve the patient experience.