What does it take to conduct successful internal investigations?

In this course, you'll learn and practice the complete step-by-step internal investigation process. You'll actively engage with content related to conducting interviews, investigation techniques, determining credibility, managing bias, reaching conclusions, and implementing outcomes. Applying a case study, you'll review and use the internal investigations process, and interact with expert investigators to learn best practices and acquire new skills.

Prerequisite: CO111 HR and the Law or CO100 EEO Law or equivalent knowledge/experience.

It is recommended to take CO251 Effective Employee Relations before this workshop.

Key Course Takeaways

• Review a structure and apply techniques for conducting interviews and gathering information
• Discover and practice essential probing skills
• Examine the investigator's role and essential ways to avoid assumptions
• Determine when to involve attorneys and other experts
• Examine information and questions for evaluating credibility
• Evaluate the effectiveness of an investigation and trends or patterns of all complaints
• Engage with internal investigators and legal experts
• Apply new concepts through an interactive case study