Wednesday, February 14, 2018 at 9:30am to 11:00am
120 Maple Ave, 150 Training Lab
Problem Management focuses on reducing the number of incidents; either reactively, by preventing incidents from recurring, or proactively by preventing incidents from occurring. An objective of Problem Management is to minimize service disruptions. Creating a problem helps an IT organization to get to the root cause of incidents. It initiates actions that help to improve or correct the problem, preventing the incident from recurring. For example, if computers are running low on disk space and it is discovered during a problem investigation, the problem can be resolved before it becomes an incident that causes a disruption to service.
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